Services
Services¶
The Services feature is a core component of OpsPilot Hub, designed to enhance the capabilities of the OpsPilot Assistant while providing a comprehensive system for documenting, managing, and discovering your organization's services. By populating the Services section with detailed information about your organization's offerings, you empower the OpsPilot Assistant to deliver more accurate, context-aware solutions and recommendations.
Service Discovery¶
OpsPilot's service discovery process begins during initial customer provisioning, where the database is automatically populated with a list of the customer's services present at that time. However, if new services are added to the customer's infrastructure after this initial setup, OpsPilot won't automatically detect them.
To keep the service list current, OpsPilot automatically discovers any services that are sending metrics to FusionReactor. This means that any instrumented service actively reporting to FusionReactor will be automatically detected and added to the service list. For services that don't send metrics to FusionReactor, such as uninstrumented applications or third-party services, customers can use the manual addition feature. This allows you to add and maintain data for services that OpsPilot can't automatically detect, ensuring that your service list in OpsPilot provides a comprehensive view of your entire ecosystem, including both instrumented and non-instrumented services.
Tip
To maintain an accurate and up-to-date service list, it's recommended that customers regularly use the Discover Services function, especially after known infrastructure changes.
Service Information¶
| Field | Description |
|---|---|
| Description | Briefly explain what the service is and how it works. This field provides an overview of the service's purpose and functionality. |
| Tags | Add relevant tags for better organization and easier searching of services. |
| Service Metadata | Specify the individuals or teams responsible for the service. This information is useful for OpsPilot to suggest contacts for issue resolution. |
| Custom Metadata Categories | Add additional metadata fields as needed (e.g., programming language, deployment environment, version). These categories allow for more detailed service documentation. OpsPilot can use any metadata added. |
Tip
Every service entry should always include, at minimum, a Description and an Owner.
Service Page Features¶
- Progress bars for each service, indicating completeness of information.
- 100% completion when description and owner are added.
- Ability to add non-FusionReactor services.
- Related knowledge sources visible below the service name when selected.